Refund policy

At Veloura Co., we strive to provide high-quality products and a smooth shopping experience.

• Returns: You have 14 days from the date of delivery to request a return.
• Conditions: Items must be unused, unworn, and in original packaging.
• Non-returnable items: Due to hygiene and safety reasons, certain items (such as beauty products, personal care items, or final sale items) cannot be returned.
• Refunds: Once your return is received and inspected, we will notify you. Approved refunds will be processed to your original payment method within 5–10 business days.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Damaged or Incorrect Items: If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.

Contact: velouraco41@gmail.com